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by Darren P.
(1 Mar 18 @ 10:40 am)
I have the following comments with regards to the service experience thus far: The truck was incorrectly sized, 2 trips had to be arranged taking 5 days to move everything. Contract agreed upon but not kept. Alternative arrangements not maintained. The 2 laborers were not professional and I had to remind them on numerous occasions that the boxes labeled with the orange fragile stickers cannot be loaded at the bottom of the stacked boxes. Although blankets were used, no furniture covers or bed covers (as stipulated in the quote) were supplied and they only used the bubble wrap on my insistence and I had to supply them with buff tape as none was supplied to them. I have multiple scratches, damage to goods and breakage. Their quote provided for 7 staff and a supervisor, only 2 supplied. Their agreed upon dates were collection on 24/02/2018 and delivery on 25/02/2018, I finally got my household goods on 01/03/2018, Thursday.
My wife had to travel back to Secunda from Winston Park (560km one way) at our own cost to be present for the truck to be loaded. Keys were meant to be handed over to our tenants on Sunday which we moved to Monday and then had to move to Wednesday. This is by far the worst Moving Company I have ever had the displeasure of dealing with. I would never recommend them for any move I have the following comments with regards to the service experience thus far: The truck was incorrectly sized, 2 trips had to be arranged taking 5 days to move everything. Contract agreed upon but not kept. Alternative arrangements not maintained. The 2 laborers were not professional and I had to remind them on numerous occasions that the boxes labeled with the orange fragile stickers cannot be loaded at the bottom of the stacked boxes. Although blankets were used, no furniture covers or bed covers (as stipulated in the quote) were supplied and they only used the bubble wrap on my insistence and I had to supply them with buff tape as none was supplied to them. I have multiple scratches, damage to goods and breakage. Their quote provided for 7 staff and a supervisor, only 2 supplied... Read more »
My wife had to travel back to Secunda from Winston Park (560km one way) at our own cost to be present for the truck to be loaded. Keys were meant to be handed over to our tenants on Sunday which we moved to Monday and then had to move to Wednesday. This is by far the worst Moving Company I have ever had the displeasure of dealing with. I would never recommend them for any move
I have the following comments with regards to the service experience thus far: The truck was incorrectly sized, 2 trips had to be arranged taking 5 days to move everything. Contract agreed upon but not kept. Alternative arrangements not maintained. The 2 laborers were not professional and I had to remind them on numerous occasions that the boxes labeled with the orange fragile stickers cannot be loaded at the bottom of the stacked boxes. Although blankets were used, no furniture covers or bed covers (as stipulated in the quote) were supplied and they only used the bubble wrap on my insistence and I had to supply them with buff tape as none was supplied to them. I have multiple scratches, damage to goods and breakage. Their quote provided for 7 staff and a supervisor, only 2 supplied... Read more »