City Logistics

ABOUT US

OUR INFRASTRUCTURE

City Logistics offers a comprehensive distribution network throughout South Africa and neighbouring countries at competitive rates. There are currently 14 branches nationwide: Head Office Durban, Durban DC, Centurion, Cape Town, Port Elizabeth, Bloemfontein, East London, Windhoek, George, Nelspruit, Harrismith, Klerksdorp, Polokwane and Pomona.

We are proud to be able to say that we operate at 97-100% efficiency levels. We attribute this success to the commitment by our staff as well as our strict adherence to route schedules. Our Control Room is available 24 hours a day 7 days a week. Our rating structures are geared to provide the most cost effective option for the client and we are always available to offer rate quotations.

MISSION STATEMENT

"To play a pivotal role in the supply chain management process, thus adding value and providing a cost effective solution and service."

OUR OBJECTIVE

"To provide a cost effective, efficient transport and distribution service to all customers." At City Logistics we take our mission statement and objective very seriously. Every decision is made with the clients satisfaction and service quality in mind. This ensures we maintain the values outlined in our objective and mission statement.

PERSONNEL

We currently employ over 2500 staff nationwide, on a permanent and contractual basis, and are Seta accredited. We have a range of skills development and training programmes overseen by our national training manager such as – computer literacy, management development programmes ranging from training modules in logistics to training via professional consultants as well as HIV education programmes. All drivers require minimum 5 years experience and undergo continual driver training. City Logistics personnel share one vision of service excellence and adding value at every level to our client.

BEE CREDENTIALS

City Logistics has been classified as a level 4 Contributor, reflecting a BEE Procurement Recognition level of 80%. We are very proactive regarding increasing our BBE rating and are concentrating particularly in areas of socio-economic development and enterprise development.

SOCIAL RESPONSIBILITY

The City Logistics Group is proud to support local communities, by giving back to our society and assisting those in need. We pledge annually to various charitable initiatives, allocated as follows: 70% humanitarian, 20% Conservation, 10% to Arts and Cultural initiatives. Examples of support – CANSA Foundation of SA, LIV, Abalindi Home, Reach for a Dream, Sir Lawrence Anthony Rhino Fund, Zululand Rhino Reserve, KZN Youth Orchestra.

In addition we are committed to staff health care through regular HIV clinic visits, workshops and wellness programs which have been most effective in both prevention and treatment of the illness. We are proud to be partner Mercedes Benz SA with the new Roadfreight and Logistics Wellness Program ensuring our drivers remain in good health and safe on our roads.

City Logistics is fully committed to Environmental Awareness and planet preservation. We have an active and on-going Green Fleet Program in place, which aims to further reduce carbon emissions emitted from our fleet, year on year. This is achieved through reducing kilometres driven, strict driver training programs and effective fuel savers installed on all vehicles.

Environmental awareness is also encouraged at all City Logistics depots through actively recycling all waste.

LED lighting has been installed in warehouses and offices and new depots are built with standard green initiatives such as water harvesting and conserving energy through maximising natural light.

CITY INDUSTRIAL PROPERTY FUND

City Industrial Property Fund (CIPF) was established 8 years ago, primarily to take care of the Group property requirement whilst looking for additional opportunities to provide cost effective industrial property solutions for third parties.

Focusing on replacing the group rentals and all new requirements, with purpose built quality facilities, CIPF has currently 15 properties in the portfolio with the addition of 5 more in the pipeline.

Facilities vary from 46 000sqm warehousing and distribution facility, to container handling park, to long distance depots and specialised workshop facilities. We are happy to provide facilities in most areas of South Africa and are currently active in George, Cato Ridge, Bellville, Cornubia and Keystone Industrial Park areas.

Recently completed projects are:

• New Warehouse facility for City Logistics - N1 Industrial park Polokwane
• New Warehouse facility for City Logistics - Riverview Industrial park Nelspruit
• New Workshop and Transport yard for Aspen Logistics - Raceway Industrial park Germiston
• New warehousing and Distribution facility for City Logistics and customers in Atlas Road

Current projects are:

• New offices and Warehouse Cornubia Industrial Park, KZN
• New office campus Paarl, Western Cape
• New DC in Bellville Industrial Park, Western Cape

SERVICES

DISTRIBUTION

A comprehensive distribution network has been established servicing all areas nationwide and cross border to Botswana, Namibia and Swaziland. Our daily operations include deliveries to all major shopping centres and malls throughout the country as well as overnight road freight services. Merchandise is delivered to outlying areas three times per week.

Currently City Logistics utilises over 450 vehicles to distribute from our depots to surrounding areas. On average we execute 38,000 deliveries per month. In January 2012 we achieved 45,000 deliveries. Our plan is to achieve this target consistently in the future.

WAREHOUSING

City Logistics currently offers over 100,000sqm of warehousing space, servicing all storage and cross-docking requirements. Both bulk and break-bulk consignments are managed to ensure optimal inventory management for all our customers.

LINEHAUL

The Linehaul division with a fleet of 500 vehicles is a continuous 24 hour operation, providing an inter-depot service for the purpose of distribution as well as a point to point service. All our drivers are carefully selected and trained to ensure the safety of your cargo on route. We also select the type of vehicle best suited for the safe delivery of the cargo.

City Linehaul has container handling capability in Durban and Johannesburg to allow our customers the flexibility of receiving deliveries in line with their operational demands. Our container park in Raceway, Gosforth Park services several major customers. We have an additional local fleet in the region to facilitate deliveries. Our container parks are registered with SARS and have capability to manage bonded Cargo.

AIRFREIGHT AND OCEAN FREIGHT

Through a strategic partnership, City Clearing & Forwarding has been established to provide our customers with clearing, forwarding and supply chain solutions. Our products offer comprehensive value added services in the global market, as well as enhance our local distribution network.

Our chosen objective is to support our customers in achieving sustainable success by continuing to develop their logistic processes.

Global Logistics:

• Upstream & downstream logistics
• Freight forwarding
• International airfreight
• Ocean freight
• Customs formalities
• Warehousing & distribution
• Project management

Domestic Air Cargo:

• Same day services between major centres
• Overnight delivery by 10h30
• Next day delivery by 17h00

SPECIALISED FREIGHT

A special projects division has been established within City Logistics to ensure that we are keeping up with our customer’s local and international requirements. These include:

Cold Chain Distribution:

• 10000 m2 of cold storage warehousing in Durban
• 4.5 degrees
• 3 chambers, 3700,3700,1800 sqm
• Export preparation
• Local distribution

Special Purpose Vehicles:

• Crane vehicles 4 X 4
• Cold chain distribution vehicles available
• Raw Materials Management and Distribution
• Raw materials management
• Inbound to manufacturing
• Raw materials distribution

Truck Rental:

Truck rental available on medium to long term basis

Our Special Project Division supports our overall goal of being the logistics service provider of choice.

ADVERTISING

Market research shows that the traditional static outdoor advertising has limited reach in that it is restricted to certain areas by current legislation. Mobile outdoor on the other hand has the ability to be projected into virtually any urban, residential or rural area.

City Logistics presents this opportunity to advertise on our vehicles, with over nine million km’s per year on 300 different vehicle combinations across the entire Southern African region. This extensive footprint gives our clients the unique opportunity to increase their brand awareness and market penetration by utilising this branding medium.

FLEET MANAGEMENT

In order to achieve maximum fleet optimisation, planning and control has to be inherent in every discipline throughout the fleet. The fleet of 950 units is made up of various derivatives and sizes to optimise fleet utilisation, maximise efficiency and keep operating costs low. Preventative maintenance checks are carried out at all depots and standard operating procedures ensure staff compliance.

An integrated tyre management programme is in place to avoid tyre failures and on road delays. The company has a well-defined vehicle replacement programme and new vehicles are specially built and purchased based on clients needs to ensure client satisfaction is maintained. Regular servicing schedules are adhered to maximise operating efficiencies and minimise downtime. A Fleet Representative is located at every depot and reports daily to the National Fleet Department at Head Office. In the fleet department there are administrators that are dedicated to certain aspects to optimise fleet performance.

In addition to two-way radio communications between drivers and their depots, all the vehicles have integrated Fleet Management Systems that offer live tracking capabilities amongst many other beneficial features. There are independent Stolen Recovery Units in all vehicles which cannot be tracked by anyone other than the service provider for integrity and control purposes.

Visual monitoring of vehicles is done on a 24/7 basis and via GSM, RF or satellite networks from the depot control rooms and the main Control Centre in Durban.

On-Line vehicle positioning, data feedback and control of driving habits are done by voice communications, live tracking and automated exception reports.

There is a National Driver Training programme at all depots ensuring that drivers are continuously up-skilled.

IT AND INFORMATION SYSTEMS

City Logistics has an established IT Division who ensure the stability and continued improvement of both our Application Systems, and Technology Infrastructure. Our Logistics and Warehouse Systems are integral to our business, and support our ability to configure despatch requirements for clients, as well as to optimise efficiencies throughout the organisation.

We have extensive Track and Trace facilities for both Vehicles and Delivery Loads, ensuring guaranteed visibility throughout our distribution model. The use of advanced Reporting tools ensure the organisation has access to critical information timeously.

At City Logistics, we are committed to embracing technological advancements that will add value to our clients, as well as the entire Warehouse and Distribution Supply Chain. We are dedicated to constantly improve our offering, as well as incorporate industry innovations into our organisation.

ADMINISTRATION TECHNOLOGY

For effective administration of business processes of City Logistics, key and valuable systems are being utilised nationally, namely:

• Imaging systems and communication systems
• Freight billing systems
• Telephone management systems
• Office automation systems
• Management information systems
• Customer despatch sites

The implementation of these systems makes administration fast, effective and reliable.

MANAGEMENT AND PLANNING

City Logistics, established in 1988, is a dynamic company committed to giving total satisfaction to all your distribution and transport needs. We ensure that your merchandise is monitored whilst in our care and that vehicles adhere to their route frequencies and delivery times.

Our documentation systems ensure a high level of control and with our high-tech systems and operations planning your cargo arrives at its destination on time, in immaculate condition. Management control has been setup through a national network of cost and branch control process, which include management accounting, stringent internal and external audits and weekly management meetings.

Security

• As City Logistics distributes many high risk commodities i.e. retail clothing, footwear, linen, home items and electronic equipment, City Logistics has a National Security Manager and Claims Manager.
• City Logistics Claims Division, which is situated at Head Office, is continually working on preventative security measures and any exceptions that arise during the course of distribution. They work in association with claims controllers at every depot.
• Undercover agents are employed on a full-time basis to highlight any problem situations.

Polygraph testing utilised

We employ the Matrix and Netstar Recovery systems and have maintained 100% recovery success rate for the last 5 years in the instance of Hijackings.

CALL CENTRE

The Customer Service Call Centre is a new strategic initiative of City Logistics to enhance customer orientation and focus.

When Service Matters

The attentive, motivated, and knowledgeable support staff at our Customer Support Desk will provide you with a high quality customer service experience.

Features

City Logistics Customer Service Desk is located at our head office and is equipped to assist you with your delivery support from 7am to 6pm Monday to Saturday.

Ecommerce

The Customer Service Desk centre receives and processes orders via phone calls and emails, as well as those received electronically from clients through our CSD system. The Customer Service Desk intervenes to resolve any issues in meeting time-sensitive deliveries.